Help Center

Go to the Cancellation Portal, enter the email address on your account, and follow the steps. It takes under a minute.

There is no phone call, no chat queue, and no requirement to explain yourself. If you would rather email, write to support@globaliqreport.com and we will process it for you.

Yes. After the 7-day trial, GlobalIQ bills $29.99 per month and renews automatically until you cancel.

We email a reminder before the first $29.99 charge, showing the amount, the date, and a link to cancel.

• Today: $1.00 for 7 days of access.
• Day 8: $29.99, unless you cancelled first.
• Monthly after that: $29.99 on the same date each month.

Cancel before day 8 and the $29.99 is never charged.

Cancelling stops future charges but does not cut off access immediately. You keep your account until the end of the period you have already paid for, then it lapses.

Subscription charges are nonrefundable. If you write to us we will review your situation and make a determination, but a review is not a promise of a refund.

Billing errors are different and always put right in full: duplicate charges, charges after a valid cancellation, incorrect amounts, or payments you did not authorise. Full details are in our Refund Policy.

Your result appears as soon as you finish the test, and we email your certificate to the address you entered.

If it has not arrived, check your spam folder first, then confirm you entered the address correctly. Email us and we will resend it.

GlobalIQ is built for education and entertainment. It is not a clinical assessment, it is not administered by a psychologist, and it is not equivalent to instruments like the WAIS or Stanford–Binet.

Treat your score as a snapshot taken under particular conditions. Tiredness, distraction, screen size, and how familiar you are with this style of question all move the number.

No. Our result is not a professional evaluation and should not be used for employment, academic placement, medical purposes, or membership applications. If you need a formal assessment, see a licensed psychologist.

Yes, while your subscription is active. Bear in mind that familiarity with the question format tends to lift scores on a second attempt, so a higher number is not necessarily a meaningful change.

Email support@globaliqreport.com from the address currently on the account and tell us the new one. We will move it across and confirm when it is done.

Email support@globaliqreport.com from your account address and ask for deletion.

This is not the same as cancelling. Deleting cancels any active subscription immediately with no refund, permanently erases your results and history, and cannot be undone. If you only want to stop paying, cancel instead.

Requests are completed within 30 days. We keep limited billing records where tax law requires it.

Your email address, your score and the date you took the test, how you moved through the site, and limited payment details from Stripe or PayPal — never your full card number.

Our Privacy Policy sets it out in full, including how to request a copy.

Check spam and promotions folders, and search for globaliqreport.com. Certificates and receipts occasionally get filtered.

If nothing turns up, email us and we will resend it and check the address on file.

How we collect, use, and protect your data, and the rights you have over it. Read the Privacy Policy.

The agreement covering your subscription, billing, and cancellation. Read the Terms & Conditions.

What we store on your device and how to turn it off. Read the Cookie Policy.

When we refund, when we do not, and how to ask. Read the Refund Policy.